David Partners with PepTalk for CCW Executive Exchange
March 4, 2026David Meade partners with PepTalk to deliver a brand new keynote at the CCW Executive Exchange 2026 in London, U.K.
“Fantastic session! Mind blowing and energising thank you.”
The Event: Customer Contact Week Executive Exchange 2026
David Meade was delighted to deliver a keynote at the Customer Contact Week Executive Exchange 2026, one of the most respected gatherings in the global customer contact industry. CCW has long been recognised as a leading platform for senior leaders shaping the future of customer experience. The Executive Exchange brings together a carefully selected group of decision makers from the world’s most influential organisations to share insight, collaborate on strategy, and explore the future direction of the sector.
The audience at this event represented a unique collection of the highest performing professionals in the customer contact industry. These were leaders responsible for shaping customer experience at scale, bringing deep expertise and high expectations to every conversation. The atmosphere throughout the event reflected that level of excellence. Delegates were focused on innovation, strategic thinking, and learning from one another in order to push the industry forward.
The Keynote: Be The Mind Reader
David was honoured to partner with the team at PepTalk, the speaker bureau supporting the event, to create something completely new for this audience. The session marked the first time he delivered his immersive interactive keynote workshop experience titled Be The Mind Reader. Rather than adapting an existing keynote, David worked closely with both CCW and PepTalk to design a session built from the ground up specifically for the Executive Exchange audience.
In the months leading up to the event, David spent significant time learning about the sector. He explored the challenges and opportunities facing customer contact leaders and worked to understand the context in which they operate. His goal was to ensure the session would not simply inspire the audience but equip them with ideas and tools that could make a tangible difference to their organisations.
He also arrived early on the day of the event to immerse himself in the conversations taking place across the room. Through a series of one-to-one discussions with delegates, sponsors, and stakeholders, David gathered invaluable insight into the realities the industry is currently facing. These conversations offered an unfiltered perspective on the pressures, opportunities, and expectations shaping the future of customer contact. They also helped him refine the material so that it would land with even greater relevance and impact.
The Psychology: Mindset, Motivation and More
The Be The Mind Reader session explored how the techniques used by mentalists and mind readers can be applied in business. David introduced the psychology behind mindset, motivation, persuasion, and influence, explaining how these principles shape the way people think, act, and make decisions. He demonstrated how professionals can use these ideas to strengthen relationships with customers, lead teams more effectively, and navigate the complexity of modern workplaces.
The session was highly interactive and moved at a lively pace. Delegates took part in demonstrations, exercises, and discussions designed to reveal how mentalists understand and influence human behaviour. The time flew by as David shared both the science behind these techniques and the practical ways they can be applied in fast moving professional environments. The room was filled with laughter, participation, and a level of energy that made the experience feel truly distinctive.
Having spent the entire day engaging with the audience and learning from their perspectives, David was able to tailor the session to their specific challenges and ambitions. The result was a keynote and workshop experience unlike any other. Participants left with practical tools drawn from the world of mentalism that they could immediately apply in their leadership, communication, and decision making.
The Feedback
Reflecting on the event, David said,
“This was one of the most memorable sessions I have delivered in many years
“because it was built entirely around the people in the room. It was not my typical slides delivered all over the world. It was a completely unique experience created just for this audience.”
David also expressed his sincere thanks to Hannah and Katie from the CCW team for their guidance and support throughout the preparation process. He also thanked Toby, Christine, and the entire PepTalk team for their partnership in bringing the session to life.
With such an engaged and forward thinking audience, the Executive Exchange once again demonstrated why it remains one of the most important conversations in the customer contact industry.
Book David Meade
Planning a conference or event and searching for a motivational keynote speaker? Get in touch with David’s team today to check his availability.
